When putting my phone in test mode and standing outside, I get readings that range from -116 to -94, but it does occasionally show up as LTE on the screen. Which system is best? Which systems support the LTE network, or is it just 4G?

For most carriers, 4G and LTE are the same thing. If your carrier runs their LTE in the 700/ 850/ 1700/ 1900/ 2100 MHz ranges, then any of our 4G boosters can help. If you are able to get a consistent -94 or better, then the Connect 4G-X could help.

What is the recommended maximum length of the coax cable? Our organization would like to install a cell booster on our roof, but the best signal is about 150 feet from the building penetration point.

With the Connect 4G-X, we like to keep the lengths under 100 feet where possible, and on occasion 150 and under. This length would largely depend in what the starting signal is. The lower the outside signal the shorter we want to keep the cable. If we can utilize only what comes in the kit (60 ft. and 75 ft.) this would be optimal.

We have followed the installation directions but are only able to get alternating amber & green flashing lamps on the booster. What do you suggest?

Green/Orange blinking lights indicate that the booster is operating at a reduced gain due to close proximity of a cell tower. If you are getting enough coverage, then don't worry about the lights. The booster is still working. If you aren't getting the coverage, you need to guard the antenna from "seeing" or "hearing" the tower. We recommend starting by turning the antenna in small increments (5°) at a time. If that does not give you the green lights, you will need to relocate the antenna to a spot that is guarded from seeing that overpowering signal.

I want to use this to boost my Att and Verizon signal at home. Will it work for both?

Yes, the Connect 4G will boost voice, text, 3G, and 4G LTE for almost all major US carriers, including AT&T and Verizon. As long as there is signal at the outdoor antenna location, you should see a boosted signal near the indoor antenna. The coverage area that you will see will depend on the starting signal for each carrier at the outdoor antenna location.

Does a cell signal go through concrete?

Typically, concrete/brick/metal will all block the cell signal. If you have a building with concrete interior walls, you will need an indoor antenna on each side of the wall that you want coverage. You might be able to use one booster with multiple indoor antennas, but that will depend on the strength of your outdoor signal.

Do we need to program cell numbers? Are we limited on the quantity of end users? How many users can be on concurrently? Do we need to download any software?

You don't need to program numbers, or download any software. The system will automatically pick up any ambient signal, boost it, and re-transmit that boosted signal. Cellular devices will see this as regular cellular signal, and pick it up as long as it is within the coverage area. For your question on the number of maximum end users, there are two parts to this answer. (1) weBoost does not limit the number of simultaneous connections a booster can support. So there is no artificial cap on the number of connections. (2) However, that means the number of devices that can operate simultaneously depends on the strength of the signal outside his building. The stronger the signal outside, the more devices inside can be supported simultaneously. The same is true in the reverse. The weaker the outside signal, the fewer devices inside the building can be supported simultaneously.

I will be installing this booster on the roof of my house on the Atlantic Ocean. What do I need to do to harden it for salt water?

The antennas with this kit, and all of our outdoor antennas for home use are weatherproof. This weatherproof technique should be adequate for your installation. However, since you will be in an area where you encounter more moisture in the air, we recommend using waterproof tape at the antenna connection that connects to the coax.

I want a whole house solution. How do I know whether I need one indoor panel or two? Will it work for a phone that's 50 feet down the hall with line of sight? Will it work for a phone that is 30 feet away but through one wall?

The Connect 4G-X can cover up to 7,500 square feet, depending on outside signal. This could be possible with only one internal antenna, one external, and the booster. We always recommend reaching out to our customer support team, who can walk you through outside readings at the building you are looking to cover. These numerical readings will help tell us what kind of coverage we can expect with the booster, combined with your outside signal. This method will also help decide if you need and extra panel, and if your system and signal can support another internal antenna. The signal will degrade for each wall it passes through, but as long as the starting signal is fair you could see adequate coverage 50 feet away.

Can this be used with Mobile Nation Internet?

Our boosters are only designed to cover cellular frequencies. If the internet is provided through a cellular carrier, we are generally able to help boost as long as we have enough signal to work with. Our antennas have not been extensively tested in the WiFi frequency ranges, so it is not guaranteed that our boosters will work with WiFi services. We are able to cover 700-2700 Mhz, where the WiFi ranges typically work around 2.4 GHz.

I purchased the Connect 4G-X. My question is this: I actually have a window in the peak of my attic. Can I mount this Directional antenna in the attic and point it out of the windows versus an outside mount on the roof?

The obstacles you will face are getting the separation that you need between your indoor and outdoor antenna, and making sure that the outdoor antenna is getting enough signal to provide you with a boost. The separation between the indoor antenna and outdoor antenna will vary, depending on incoming signal, material of your home, direction each antenna is pointed in, and more. The general rule is that you want 35� feet as a crow flies between the two antennas. You will always want to do a soft installation, not running any cables permanently, until you know for sure the system is working well and the setup is adequate. Typically you have a much stronger signal outside of the home than inside, even if you are just behind a window. Many windows are energy efficient or at least double pane, which will degrade your signal strength that is getting to the antenna. You want to use your phone in test mode to make sure that there is enough signal at any location that you decide on for the antenna. We can't create signal, we can only boost what we are given.

I am thinking of using this in a campground / RV environment. I can talk some and occasionally can get some data service (but very slow) - Is there security to keep unintended devices off the signal?

None of our boosters are going to have a security setting, as it is just transmitting the cell signal that is coming from the tower. Anyone within range of the boosted signal will benefit. The closer you are to the indoor antenna, the stronger that boost will be.

How did you route the cables from the outside into the house? Is drilling required?

The cable location and routing will be different for every home. You do need to get the cable from the antenna outside of the home to the booster inside of the home. There is often a junction box, attic vent, or other pre-existing place that you can bring the cable into the home. If not, then yes, you will need to drill a hole to get the cable inside. Most electricians or cable/satellite installers are able to run the cable for you and hide them.

We have a 2600 acre farm in an area with poor cell coverage. Currently we have an antenna and booster and get adequate cell service at farm house. Would like to have cell coverage on the entire farm. Max. distance 4 miles, all line of sight. Solution?

The project that you have in mind is far too large for these systems. It is not legal for our systems to broadcast over an open outdoor area like that. We recommend you look into a DAS (distributed antenna system).

If I were to use this device in an office setting to enhance the signal my cradle-point receives, how many users could it support?

There are two parts to this answer. (1) weBoost does not limit the number of simultaneous connections a booster can support. So there is no artificial cap on the number of connections. (2) However, that means the number of devices that can operate simultaneously depends on the strength of the signal outside his building. The stronger the signal outside, the more devices inside can be supported simultaneously. The same is true in the reverse. The weaker the outside signal, the fewer devices inside the building can be supported simultaneously.

In my country, the regulations say: "maximum radiated power not exceeding 100 mW (20 dBm), which do not require authorization". How I know that the equipment meets this standard?

Our unit would be able to meet this requirement. Our boosters are under the required output power. However, if you are not in the U.S. or Canada we recommend verifying with your carrier that you are running on frequencies in which our booster can support.

Will this unit work with Sprint 4G LTE and Spark?

Our systems are not currently designed to boost the Band 25 for Sprint LTE. The Spark network uses the WiMax 2500 band and the iDen 800 band, and we are not allowed to boost these at this time.

How does "weBoost" work with AT&T Uverse? Is it easy to connect or are there special connection/setup required?

AT&T Uverse uses much different technology and frequencies than AT&T Cellular. Our systems are designed to help with the cellular, but will not affect the Uverse.

I am a US Cellular customer, just moved to a house with a very weak signal. I bought your model 470101 from Best Buy and it did not work at all. Weboost informed me that this only works with a strong signal. Do you have another model that will work?

All of our boosters are going to boost the signal that is outside your location. If your signal is extremely weak outside, the boosted signal is not broadcasted very far within the home. If the Home 4G did not provide enough signal, you are better off looking at the Connect 4G-X. Without knowing how much signal you have outside of the home, and how many square feet you are trying to cover, we are not able to tell you if our systems can help you or how much coverage each unit can provide for you. I recommend contacting us to see what your best options are.

We have two cabins 100 feet apart, both are small (under 1000 sq. ft. each), there is weak coverage at one and none at the other. What would be the best solution?

Each cabin will need their own boosters, and there is a chance that the one with no signal outside might not get enough for our system to work. You want to use your phone in test mode to determine how strong the signal is within 20-50 feet of the cabin. If you are able to make a call, then we are able to help. The signal outside will determine which booster will work for your situation. Given the poor signal, you will most likely need the 471104 Connect 4G-X for each location.

I have a 5000 sq. ft. house and spotty 1 bar reception on the Rogers network in Vancouver BC. They operate on 850 and 1900 mHz. Which model would you recommend?

Bars are not a reliable picture of what the signal is really doing at the location. The Connect 4G-X is the strongest option, but if your signal is weak enough, you might need more than one system to cover the entire home. If the home has multiple levels, you might need an indoor antenna on each floor. We recommend that you use your phone in field test mode to determine what the numeric signal reading (DB) is outside of the home. If you can get the DB reading from the roof, that is even better. With that information, we can tell you what to expect from each of our systems.

We are looking to buy a home that has 4G extended service in the area and was wondering if a booster would help to pull in the 4G LTE signals? Does the device increase signal strength or just send the existing level inside the home?

Connect 4G-X will boost the 4G LTE coverage for almost all major US carriers. This is a booster, so it will amplify the existing signal and then relocate it to other areas of the building.

I live in Alaska, semi remote, and cell reception is sketchy, also our hot spot fights to get one and two bars. My question is your booster going to help with our hot spot that we use for our tablets?

Connect 4G-X is our strongest in home booster, and will work with most hot spot devices as long as they run through cellular carrier towers. We always recommend reaching out to us, so we can run through field test readings at the home to ensure our boosters will be a good fit for your situation.

I'm in Mexico and I want to know if this Antenna works to boost the signal Mexican cellular carriers like Telcel, Iusacell, Movistar, Nextel? My US cell phone carrier is AT&T and I can get and receive calls there.

Connect 4G-X should work for those cellular carriers in Mexico, as long as the starting signal is adequate enough to boost. This booster can cover up to 7,500 square feet on average, as long as the starting signal is strong enough to provide that amount of inside coverage.

I just want to confirm wether I have to manually enter cell phone info for each phone or not. I know some of the smaller home devices I have seen you have to. I am looking at a device that will work in a bar/restaurant setting.

Our boosters, once set up optimally will work for most major carriers and cell phones immediately. The booster does not require any extra steps to provide boost for the phone, after proper installation. The Connect 4G-X can be a great setup for the application you are referring to, but will largely depend on the starting signal outside.

Does this device require an external building antenna to function?

Most of our boosters do require an external antenna to function. The external antenna works to take outside signal in through cable, to booster, through cable to the internal antenna to then broadcast signal.

Can you run multiple boosters off 1 external antenna?

It is not recommended to run multiple boosters off of one external antenna. The best rule is to stick with one external antenna per booster system. Adding more boosters per external can degrade signal.

Will this device work with multiple carriers at the same time? I have T-Mobile and need band 12 support and my family has Verizon and needs extended coverage in our basement.

Our devices are able to cover multiple carriers are the same time, as long as there is enough usable signal from each carrier to boost. weBoost does not limit the number of simultaneous connections a booster can support. So there is no artificial cap on the number of connections. However, that means the number of devices that can operate simultaneously depends on the strength of the signal outside his building. The stronger the signal outside, the more devices inside can be supported simultaneously. The same is true in the reverse. The weaker the outside signal, the fewer devices inside the building can be supported simultaneously.

How does this work in a outside working environment?

Due to FCC regulations, it is not legal to use our systems in a completely outdoor setting. Boosters are required to be used in a building or in a vehicle. It is sometimes possible to pair an outdoor transmitting antenna with an indoor booster and indoor transmitting antenna to cover a small outdoor area, but this is a special scenario and will not always work.

Up to how many users can be on the box at one time for data and cell calls for the connect 4G-X?

Our boosters do not have a limit of simultaneous users. The tower is typically what limits users on the booster, as the stronger the starting signal is, the farther the signal will travel inside. If the starting signal is weaker, the signal will not travel as far inside the building, and less users will be able to benefit from the booster.

I have a rural cottage in Ontario on a farm and have limited/sporadic cell coverage - How will I know if your equipment will work and which one to purchase? It is a remote rural area, where it is very difficult to get signal.

What we usually recommend is taking signal readings in decibels with your phone around outside perimeter of your cottage, or preferably on roof. This will help us determine which booster would be best for your application. We have an article for how to do that here: https://www.signalbooster.com/blogs/news/how-to-measure-signal-strength-in-decibels-on-your-cell-phone . Weaker the signal outside, the stronger the signal booster kit you will require. "Stronger" meaning larger coverage area its listing would state (example it would state that it boosts signal "up to XXXX square feet"). This Connect 4G-X is the strongest consumer grade signal booster available.

How far can I go from the 4G-X booster to the inside box?

With the Connect 4G-X, we like to keep the lengths under 100 feet where possible, and on occasion 150 and under. This length would largely depend in what the starting signal is. The lower the outside signal the shorter we want to keep the cable. If we can utilize only what comes in the kit (60 ft. and 75 ft.) this would be optimal.

Could you tell me how many concurrent connections this device will take?

There are two parts to this answer. (1) Wilson does not limit the number of simultaneous connections a booster can support. So there is no artificial cap on the number of connections. (2) However, that means the number of devices that can operate simultaneously depends on the strength of the signal outside his building. The stronger the signal outside, the more devices inside can be supported simultaneously. The same is true in the reverse. The weaker the outside signal, the fewer devices inside the building can be supported simultaneously.

I am looking for a cell booster for my building. It has four wings, each 500 by 100 feet, connected by a central hub, built with concrete blocks. If I were to install a Connect 4G booster in each wing, is there any phasing issues or other problem?

Unfortunately, the size of your application is beyond the scope of our consumer grade products because you will likely need 3-4 systems per wing area, and several outdoor antennas to achieve coverage. With an area of this size, we recommend our commercial grade products at https://www.signalbooster.com/collections/wilson

Is it compatible to 3g for areas that have 4glte or the 4g network down?

The Connect 4G-X is also able to cover the 3G frequencies. Therefore, in areas where 4G or LTE is not able to be boosted, it will also help boost 3G as long as there is enough usable signal.

I live in the mountains whereby I get 1 bar on my iPhone 6 outside my house and it sporadically disappears to no signal. Will this help me maintain signal? I'm in a low spot so I think a mast will help for sure. Located between 3G tower and LTE tower.

Typically, we say that if you cannot consistently make a call outside the home from at least one area, our systems will not work. The antenna will utilize what is readily available at the antenna site. If the signal disappears outside from that site, the booster will then not have a signal to boost. We will want to place the antenna at a location where you can steadily keep signal. Rather than relying on bars for signal readings, we recommend reaching out to us for test mode instructions or read this article: https://www.signalbooster.com/blogs/news/how-to-measure-signal-strength-in-decibels-on-your-cell-phone

In 3300 sf house with 5" tall concrete walls, sometimes cell signal inside is weak, but always great outside. Recently added 1/4" T STEEL storm shelter & no signal inside. Have a conduit into the shelter I can drop a wire down - do you have a unit that will resolve?

As long as outside signal strength is as strong as you say it is, it should work to improve signal inside.

We have Verizon service on two Nokia Lumina 928 phones. How do I get the phone into "Field Test Mode"? Will my neighbors be able to piggy back on to my booster? We are between two Verizon towers, will the directional antenna limit the dropped calls?

For the Nokia Lumia, we recommend this test mode: Verizon/Sprint: "Advanced Signal Status" is a free app for ANDROID phones we recommend using to test the signal with your phone. Once downloaded, find the section that says either "CDMA 3G" and get the CDMA Voice and EVDO data signal readings. Also, you want the "LTE" for the "RSRP Signal" next to it. -50 is excellent and -105 is very poor. The booster typically will not be able to provide booster to surrounding homes. Most of the time if any signal seeps out of the home at all, it might extend a few feet on to a porch area. The booster can help eliminate or help dropped calls, but this will largely depend on outside starting signal. You will want to be sure you can consistently make a call outside where you place the antenna, or the booster could likely experience the same trouble inside. You are welcome to reach out to us, once you get the decibel readings outside, so we can go over the readings with you to make sure our boosters will be a good fit for your situation.

Can I use a splitter to send the inside signal from the Connect 4g-x to two inside antennas?

With the Connect 4G-X, you can use a splitter to utilize two internal antennas. However, we only recommend this if the outside signal at the external antenna is a -83 or better, for optimal results.

I have a rural location with a cell tower some distance. We have a problem getting reliable cell service. Will this device boost the cell service signal to make it better at our ranch estate? Also, can we use cell with boost tied to wireless. Advice?

In order to tell how well our systems will work, we want to identify if you can consistently make phone calls outside at the antenna location. If you cannot steadily make phone calls there, we do not recommend our systems. As long as we have a reliable signal to boost, the Connect 4G-X is a great choice. We always recommend reaching out to us directly for more detailed assistance. We always try to obtain signal readings outside from your location, to help determine if our system will be a good fit for your situation. We would need more clarification on your last sentence, about the boost being tied to answer that question more accurately.

I live in a house that has metal siding (not aluminum) and a metal roof. I have tried two different units and neither is working well. I have a very weak signal where I am located anyway. Do you think that you have something available?

We like to gather signal strength readings wherever possible to help determine if our systems are a good fit for your application. The Connect 4G-X is our strongest system, but the performance will largely depend on outside signal strength. No signal booster will work if no signal outside.

My company just recently moved to a new location, and we are having lousy cellular coverage. We take up roughly about 40K sq. ft. on a single floor. I looked at the 4g-x but wondered if I would need more than one or is there extra internal antennas?

Connect 4G-X has the capability to cover up to 20,000 square feet, with four internal antennas, and a start signal outside of -80 or better. The amount of coverage depends heavily on outside signal, cable length, and construction of the building. With anything over 20,000 square feet, we recommend our commercial grade kits at https://www.signalbooster.com/collections/wilson

Does the 4710103 and the 471104 use the same antenna, etc. but differ in the power of the amplifiers? Can I purchase the amplifier separately?

The Connect 4G, and Connect 4G-X do use the same outdoor and indoor antenna. They have different connectors on the antenna to support the different cabling that comes with each kit. The cable that comes with the kit is RG-6 with F-Male ends, while the Connect 4G-X has Wilson-400 cable (lower loss) cable with N-Male connectors. The Connect 4G-X is a stronger booster, even with similar accessories. Unfortunately, due to FCC regulation, we cannot sell booster alone. All boosters legally have to be sold in kit form.

I installed the Connect 4G-X today. Inside the closet where the inside antenna is, the signal is excellent (4 bars LTE). However, once outside the 8x8 foot closet, the signal drops to 1 bar 3G or 1X. Why is the signal confined to the one room?

The signal loss outside of that room could be due to poor outside (starting signal). Or, if you have any added cable to the booster than what came with the kit, that could also cause loss. I would recommend reaching out to us through our support center, so we can run signal strength readings to figure out why the coverage is limited. These readings can be done through most cell phones. Instructions here: https://www.signalbooster.com/blogs/news/how-to-measure-signal-strength-in-decibels-on-your-cell-phone

I live in apt building - would this help boost my signal?

The Connect 4G-X is our most powerful booster for building use at this time. The only issue you might come across is separation between antennas, depending on your apartment size. Our boosters generally require 20 feet of vertical, 50 feet of horizontal, or a combination of the two in separation between internal and external antennas.

I live in a complete dead zone, but about a mile up the road I get 1 or 2 bars of service on my cell phone. Will this work at my house? We had a Wilson cell booster a few years ago but it stopped working.

Unfortunately, if you do not have cell service at the home our boosters would not be a good fit. If you could make a call consistently at the outdoor antenna site, the booster should work, if you cannot consistently make calls the booster would not be recommended.

What are the dimensions of the external antenna and how long can the cable be that connects the external antenna to the Connect 4G-X?

The dimensions of the external directional antenna 314411: The length of the antenna is 11.42 inches / 29 centimeters, weight is 3.31 lbs / 1.5 kg. The external cable length depends on the outside signal. We like to see cable lengths under 100 feet with this system where possible. The kit comes with a 60 ft., and 75 ft. piece of Type 400 cable. If you need a longer length, we recommend reaching out to us by submitting a ticket so that we can go over your setup and ensure everything would work optimally.

I have a metal roof, would this affect the service and could it be installed on the roof?

Our boosters are designed to help combat signal problems, much like your situation. We aim to take outside signal inside through cable to help improve the inside coverage area. As long as the outside signal is adequate, and you can consistently make phone calls at the antenna location, we can help. The external antenna is recommended to be installed on the roof, but the booster itself must be installed inside, as it is not weather proof. Typically, we just want to make sure the external antenna has about 2 feet of clearance from the metal roof on average to make sure it can grab enough signal.

Is the outside antenna directional? If so how do I find where to aim it?

The outdoor antenna with this kit is directional. There are a few different ways in which you can help find the direction to point the antenna. We encourage placing the phone in to test mode, to obtain numerical readings to help install the outside antenna accurately.

What is the maximum suggested length for the coax drops to the antennas. So long as I use LMR-400 would a drop >120' cause any problems in signal?

The cable lengths greatly depend on the outside signal. In very weak outdoor signal cases, we recommend keeping the cable lengths as provided in the kit. If the signal is very strong outside, the 120' may not cause as many problems. In order to directly assess your situation and go over losses with you, we recommend reaching out to us through our online support center.

I'm new to boosters and we are searching a solution for our office building that has pockets of poor signal reception. Is the Connect 4G-X backwards compatible? Meaning will it also boost 3G, CDMA, etc...?

The Connect 4G-X, and any booster labeled 4G, will be able to help support 3G, 2G, etc. Our boosters also do not make preferences to CDMA, GSM etc. They boost signal based on all frequency bands used by all carriers in USA & Canada. Yes, they are backward compatible.

I am in a rural area and do not get a signal. My neighbor is approx 2000 feet north of me and is approx 200 feet higher than me. If I install a repeater at his location and install a second repeater approx 1000 feet from my location will I get a signal?

If you do not have signal at the location you are looking to cover, we do not recommend our boosters. We recommend being able to consistently make calls at the outside antenna location, and then also obtaining readings outside in order to ensure that the booster is a good fit for your situation. Installing that much coax (1000 ft) would cause all of the signal to be lost before it got to the booster.

We have a camp in the Adirondacks and I have an older booster installed now but all I get is one bar. I want to upgrade both the antenna and the booster. Do you have recommendations?

This is our strongest home booster at this time, and is recommended for many different larger applications, or lower signal areas. This booster will come with an outdoor directional antenna, booster, two lengths of cable (60', and 75'), power supply, and indoor antenna. We recommend reaching out to us through our online support center, so we can go over your previous booster setup, as well as take signal readings at the location to determine if this booster would be a good fit for your situation.

I am trying to quote an installation for a local fire department. They have 4 distinct areas: Admin with about 5100 sq. ft. on first floor plus a basement the same size, Truck room 6100 sq. ft., and crew quarters 3300 sq. ft. Looking for product suggestions.

For an installation of this size, we recommend reaching out to us directly through our online support center or by phone. There are many different factors that may determine how many antennas may be needed, or systems. The outside signal will decide much of that. Typically with a larger install, we do recommend the Connect 4G-X to cover the larger area, and to cover 3G, 4G, LTE, and voice. To obtain signal readings outside, read this article: https://www.signalbooster.com/blogs/news/how-to-measure-signal-strength-in-decibels-on-your-cell-phone

Can RG6 cable be used with this booster, at least on the run to the outside antenna with the appropriate adapter. Then run the low loss cable to the inside antenna. Or would I be better off using weBoost 470103. Would 471104 give better performance?

We do not recommend using RG-6 with this system, or mismatching ohms when it is not necessary, as the RG-6 will experience much more loss than the Wilson400 cable included in the kit. To determine which system you might need, we recommend reaching out to us through our online support center. We always try to gather readings outside to make a more accurate recommendation. These numbers will help tell us how both the 470103, and the 471104 will perform. The 471104 will give better performance regardless.

What the impedence (50 or 75 ohm) of the cable that comes with the SKU # 471104 unit?

The cable that comes with the Connect 4G-X is Wilson 400, and is a 50 ohm impedance.

We are using (2) indoor antennas and need more coverage in about a 10k square foot house can you do 3? We are using the Connect 4G-x.

The Connect 4G-X can support three internal antennas, but we always recommend obtaining outdoor signal readings first. You could typically safely support a third antenna with a -81 dB or better outside signal. Anytime you have weaker signal than that, splitting can cause more loss than we would like to see. We recommend reaching out to us through our online support center, so we can go over these readings with you to help determine if splitting would be optimal for your application.

I have an outdoor signal at -107dbm. What can I expect from this booster indoors?

Typically the cut off point for our boosters is -105. However, we would want to know if this reading was on 4G/LTE or 3G. This could make a difference on if our boosters could help or not.

I installed a Wilson dB pro in our home about 4 years ago. It helps a lot but there are still times when we lose calls or the other party can't hear us. Are your current products enough better that it would make sense to upgrade?

The Connect 4G-X is a more powerful unit, and is designed to help cover more inside area. It makes sense to upgrade especially because most phones now operate on 4G LTE which older booster models may not boost.

Does the price of $899 for the Connect 4gx include the antenna and cable and installation kit?

Yes, the Connect 4G-X (471104) kit includes all that you would need for basic installation. It will include two lengths of Type 400 cable (60 ft, and 75ft), the booster, outdoor antenna, indoor antenna, and power supply.

Can we pair this with a stronger Yagi? And if so, which one?

The Yagi antenna included (314411) is the best antenna, covering all of the bands necessary for this system. We have other Yagi styles, but many of them will only cover single, or a few specialized bands.

I recently bought at Connect 4G-X and does the antenna have to be installed on the highest point on the roof?

Typically the higher up you go, the better the signal. However, there are ways to determine, through most cell phones, where the best antenna placement is through test mode. You can find test mode instructions here: https://www.signalbooster.com/blogs/news/how-to-measure-signal-strength-in-decibels-on-your-cell-phone

How big of an area does this boost and is it directional?

Connect 4G-X can cover up to 7,500 square feet, depending on outside signal. This could be possible with only one internal antenna, the one directional external antenna it comes with, and the booster. We always recommend reaching out to our customer support team, who can walk you through outside readings at the building you are looking to cover. These numeric readings will help tell us what kind of coverage we can expect with the booster, combined with your outside signal. This method will also help decide if you need an extra panel, and if your system and signal can support another internal antenna. The signal will degrade for each wall it passes through.

We are building a house in SW Wisconsin, which has spotty cell reception. Do your boosters need an internet connection or do they work "just" with electricity? We would like to add signal strength both during and after construction.

Our boosters do not need internet connection to work, as they run strictly through cellular towers. The boosters will need electricity to function, through a normal 120V plug. More importantly, they will need some signal outside the house because they merely amplify that signal - They do not create signal out of nothing.

Are antennas and coax included with the unit? If so, what are the model numbers and gain?

All of our boosters come as kits. They will include antennas, cabling, and the booster. The Connect 4G-X will come with a Wide Band Directional antenna (314475, 60' and 70' lengths of Wilson400 cabling (952360 and 952375), Panel antenna (311135), and the Connect 4G-X (471004).

I was initially looking for omnidirectional external antennas for a Verizon MiFi device in my tiny house RV. Would this booster operate correctly when wired directly to the MiFi's antenna jack rather than the interior antenna in the normal setup?

Due to FCC regulation, the Connect 4G-X cannot legally be directly connected to a cellular device. It must utilize approved coax cables and antennas. For many direct connect applications, we recommend the Signal 4G as seen here: https://www.signalbooster.com/products/pro-signal-4g-lte-iot-m2m-signal-booster

The Connect 4G uses standard RG6 cables and connectors. Are the cables and connectors for the Connect 4G-X different (the industrial grade variety)? Does the 4G and the 4G-X utilize the same outdoor and indoor antennas?

The cables that come with the Connect 4G-X are Wilson-400 cables and they will have a larger N-connector that will fit directly on the booster. The Connect 4G and Connect 4G-X will come with the same type of antennas, but the connectors on the antennas will differ per system. The Connect 4G has standard F-connector antennas and the Connect 4G-X will have the N-connector antennas. All of our boosters will come as kits. They will come with external antenna, internal antenna, cabling, and booster. Everything that you will need to do a basic installation.

Our house has a steeply pitched asphalt shingle roof and a very high attic. Can I install the outside antenna inside at the peak of the attic or does it have to be outside?

There are instances where you may be able to place the external antenna in an attic area. However, most of the time getting the antenna outside is optimal for signal. The other concern we have is, getting the adequate separation between internal and external antennas. Sometimes we are not able to achieve that if the antenna is inside the attic. We recommend reaching out to us directly, so we can go over signal strength readings in different areas to help determine where the best external antenna placement might be.

I have barely a 2g Tmobile signal in a rural area. What will help?

The best way to gauge how well our boosters will work for you, is by taking numerical readings outside the location. We recommend taking readings on all sides outside. We have an article about this here: https://www.signalbooster.com/blogs/news/how-to-measure-signal-strength-in-decibels-on-your-cell-phone. When we are able to get these readings from the tower, we can more accurately determine if your signal is stable enough to boost optimally. Weaker the signal outside, the stronger the signal booster kit you will require. "Stronger" meaning larger coverage area its listing would state (example it would state that it boosts signal "up to XXXX square feet"). This Connect 4G-X is the strongest consumer grade signal booster available.

I'm purchasing the 4gx with surge protector and see complaints that the fittings in surge protector are not compatible. Which protector model has compatible fittings?

The surge protector has double N-Female ends, which would fit on one side of the coax, but would need a connection to properly connect to the antenna. We recommend the 2 ft jumper cable listed here https://www.signalbooster.com/products/2-surecall-400-coaxial-cable-with-n-male-connector-black-two-feet-coax-cables. This cable will attach to the opposite end of the surge protector, and then to the antenna coax.

Will power lines lines and pole mounted transformers cause interference with the Connect 4GX?

Power lines can cause interference in the signal coming into the booster. You will want to point your external antenna away from power lines. If the signal is coming from the direction where the power lines are, try aiming above or below the lines to decrease any chance of interference.

We have a 20000 sq. feet 2 floors building that has a poor telephone reception. Is there a booster system that can help? Maybe by combining few antennas and boosters?

You have the correct product for the situation. The Connect 4G-X will have the strongest broadcast area out of all of our products. Yes, there are situations where it will be necessary to have multiple systems throughout the building.

Is this booster compatible with CLARO carrier en south America Argentina?

This booster should work with Claro. They generally run 850/1900 Mhz.

I installed this and cannot get all the lights to turn green. The lights are constantly blinking between green and orange. I have tried rotating the outside antenna all the way around, but cannot find a position that makes the lights stay green.

You may have to move your antenna to a different location. The signal outside must be very strong. If the lights are blinking green and orange the booster will still be giving you coverage.

Can I install this inside an large SUV with the vehicle antennas? I was thinking the trucker antenna and the slim inside antenna.

You cannot use this booster in a vehicle. Due to FCC regulations this booster can only be used stationary. You will also have a lot of issues with oscillation between the antennas. If you are looking to cover a large SUV take a look at https://www.signalbooster.com/products/rv-4g-lte-signal-booster-for-multiple-cell-phones-devices

I am looking at installing a booster at our cottage. Currently we get one/two and sometimes three bars of service. The internet it terribly slow. What is the best way for me to test so I know I get the right one. We are 4 miles from the cell tower up hill.

To determine which booster you need for your situation there are a couple of things we like to know. First, what is your signal like outside? It sounds like you have good signal outside. Next, we would like to know how large of an area you are looking at covering. Please contact us for assistance.

I live in the mountains and there is no service (unless you drive 2 miles to a lookout point where you get service for calls only no data)... Will this device give me a signal? For calls and data?

With any of our booster we will need signal in the area in order for us to boost. If there is no service in the area, our booster will not function properly.

I read there is no cap to the devices that can be boosted. Can this single booster serve 2000 devices that are in an auditorium with no cell service, where there is strong cell service outside the auditorium and ample cell towers nearby?

There are a few variables that come into play in how many users can use the booster at the same time. A couple of the variables would be outside signal at the external antenna and the type of communication being used (data versus calls). It is rare that you will exceed the number of simultaneous users just based on the facts of how many users are in a specific area and all simultaneously using their cellular device. We have not had anyone reach out to us having issues with load on our boosters.

I want to install the outside antenna in a tree and the amplifier in a sealed box (in the tree) to point another yagi antenna in the direction of the house. Will the amplifier withstand Canada's weather -30 to 35 Celcius? The amp heat may prevent freezing?

We cannot recommend the booster being used in this manner. Our boosters need to be mounted internally where the temperature is between 32 degrees and 140 degrees Fahrenheit.

Is it better to amplify a lot (70dB) the outside cell signal and forward the signal to the inside modem, or just use a low gain cell repeater, connect to output to the modem (1 ft cable) and boost the wifi signal to an inside router?

We would usually recommend a M2M booster (460119) to connect directly to the cellular modem. This really depends a lot on your signal outside to begin with just how much we will be able to give the modem. M2M booster is listed here: https://www.signalbooster.com/products/pro-signal-4g-lte-iot-m2m-signal-booster

What is the difference between using an M2M amplifier and a normal amplifier? The outside signal is around -110db. So I planned to use the 4g-x from top of a tree and plug output to the modem. But is M2m is better for that? Why? It is only +15db of power.

With the outside signal at a -110, I have a hard time recommending any of our boosters. The signal is just too weak. With all of our boosters we do need a signal in the area in order for us to be able to amplify it. With the Connect 4G-X in the tree running cable down directly into the modem. This will cause a lot of noise and really it will burn out either the booster or more likely your modem. These boosters are meant to broadcast signal, not to be used as a direct connect. This is why we recommend the M2M Signal 4G at https://www.signalbooster.com/products/pro-signal-4g-lte-iot-m2m-signal-booster. M2M booster can be connected directly into a modem. You will want to use a Signal 4G. This will come with the connections you need.

Have a small cabin without electric, only a solar powered battery bank. 1st question: Can I power this via a 12v connection? 2nd question: If I mount the indoor antenna near the rear window will it help the signal up to 25 feet away outside as well as indoors? FYI, it is a 1 bar area.

The booster can be run off a 12 V system if you take the proper precautions to ensure the power going to the unit is a pure sine wave. The broadcast area depends solely on your signal outside to begin with bars are fairly inaccurate, so it is hard to say how much broadcast you will get from the booster.

We have a large rv park with little to no cell service (there are a few spots). If I find a reliable rooftop spot, can I re-boost the signal outside? All the reviews mention boosting the signal inside, but I am more interested in a wider out door.

Due to FCC regulations we cannot recommend this product being used to re-broadcast signal to outdoor areas. It could cause interference to cellular towers. You will run into an issue of the two antennas feeding back with each other.

Can this product be used with an outdoor directional antenna to point at a specific cell tower if it is a direct line of sight? We have a hunting cabin way out in the Everglades.

This booster comes as a kit and it does include a directional antenna (314411). With any of our products, we do need some signal in the area in order for us to give you better reception.

Is the antenna that comes with this omnidirectional? Can it be mounted on a TV antenna tower?

The antenna that comes with this unit is directional. We recommend the antenna to mounted about 2 feet away from any other antenna.

I currently have a T-mobile Cellspot LTE Booster. I believe Cell-Fi manufactures it. It picks up 1 bar of LTE generally around -114 to -118dbm. With Band 12 devices, I have seen -104 to -112dbm. Would the power of this one be higher than the current one?

The T-Mobile booster is set to cover only the 1900 and 1700 bands of frequency, which will of course only cover T-Mobile. Our boosters are not carrier specific so anyone with any carrier will receive a boosted signal. The CellSpot booster will have a bit higher gain than the Connect 4G-X, but you do not have the option to split to other antennas.

Can I remove the mounting hardware from the external antenna so that I can use a different bracket to attach it to my house?

You can remove the hardware and use another mounting bracket. Mounting the antenna to the face of your home may degrade the signal being received into the antenna.

I have the Connect 4G-X, it has been working well for a couple of months. Yesterday and today I noticed the Band 5 light alternating between green and red. I'm able to use the Verizon based Samsung Galaxy 4 and Galaxy 5 phones and have 4G data. Reason?

The blinking red lights on you booster indicate that your booster is lowering the gains. If you are getting the coverage you need, there is no need to change anything in your install. If you want to get rid of the red lights, you will want to separate your internal and external antennas.

Will it help with extended network?

The booster will use whatever frequency is available outside. So if you are on an extended network outside, it is likely that you will bring that signal in as well and boost it. If your carrier has signal outside, we will be able to help you with that as well.

I have a 4G-X booster installed for my office. I'm having trouble finding an ambient reading lower than 100dbm anywhere near my office. The only spot below 90dbm is 300 feet away from the building. Will running that much coax affect the signal?

We do not recommend running extra cable. Running 300' of LMR400 would lose all of the signal before it gets into the booster. You lose about .7 db per 10 feet with LMR400 or similar 400 type cables.

I have a home that is on the edge of town. There is a cell tower within eyesight of the home, although there are some trees in the way. I get terrible cell coverage. Will this, or the 4G unit, work well for me? And will a metal roof home be an issue?

What we usually recommend is taking signal readings in decibels with your phone around the perimeter of your home. This will help us determine which booster would be best for your application. We have an article for how to do that here: https://www.signalbooster.com/blogs/news/how-to-measure-signal-strength-in-decibels-on-your-cell-phone. Weaker the signal outside, the stronger the signal booster kit you will require. "Stronger" meaning larger coverage area its listing would state (example it would state that it boosts signal "up to XXXX square feet"). This Connect 4G-X is the strongest consumer grade signal booster available.

How many users can the unit connect to?

The number of people who can connect to the Connect 4G-X depends on the signal outside to begin with. The better the signal the more people can use the booster. It is very rare to exceed the number of simultaneous users.

We have a 20 feet wood pole with a halogen light (we own the pole) with few obstructions in the direction of the tower we need to boost. If I mount the external directional antenna near the top of this pole, will running the cable to the house alongside the power cable.

You should not get any interference or noise between the two cables.

I have a connect 4g-x model 460004. It shows all green even with no antennas connected inside a steel building. With the antennas connected, it shows green but I get no signal on my phone. I have tried rotating the antenna to no avail.

When disconnecting antennas, green lights indicate that the booster is functional. If we were to see any red lights after disconnecting one antenna or the other, it could indicate cabling, antenna, or booster damage. We would like to work with you directly to take readings with the unit to see what might be happening so please contact us.

I need a signal and data booster for the following spectrum: GSM 850, 900, 1800, 1900, 4G LTE 1800 Mhz and 4G LTE 1700/2100 Mhz. Will your booster be able to handle all these frequencies? Is Omni or Directional antenna better, when no Cell Tower in sight?

Our 4G boosters are able to cover 700 MHz, 850 MHz, 1900 MHz, and 1700/2100 MHz. The 900 and 1800 MHz are used mostly outside of the USA and Canada. We are unable to cover those particular bands. We prefer the directional antenna as it is a higher gain antenna.

I need a network booster for a 12,000 sq. ft. office in an office building but I only want people in our office to be able to use the signal because otherwise I'm giving outside people free rein on our firewall. Also can I run fiber optics instead of co-ax?

Unfortunately, we do not have any security settings on the booster to disallow select cellular devices. Typically, the boosted signal will not travel beyond, or far beyond the outside walls of the office depending on what type of material the exterior walls are made of. Our boosters only read what is coming from cellular towers, and will work for most carriers and networks within cellular frequency. We do not recommend fiber optic as our system is not compatible. Please use cables included with the booster kit.

The device listing says it covers 7500 sq. ft. What is the practical linear range of these devices? Can I really expect to see coverage to the indoor antenna from 7500 feet away?

While the unit is capable of covering 7,500 square feet, the amount of coverage you see will largely depend on outside signal strength. The stronger the starting signal, the more coverage you will see. The weaker the starting signal, the less inside coverage you will see. This article will walk you through a test mode which will test your signal in numerical readings: https://www.signalbooster.com/blogs/news/how-to-measure-signal-strength-in-decibels-on-your-cell-phone. With roughly 5 bars outside (or approximately -50dB to -70dB), 7500 sq. ft. coverage is approximately what you should expect to see inside your location.

We stay at vacation area in rural Idaho - with "No Service" listed on our phones when we're there. Will this product get us some service? Enough to stream Pandora?

Unfortunately if there is no service in an area, we cannot help. Our boosters are only able to boost adequate signal rather than create it.

Is there any particular reason I was sent two different lengths of coax?

The FCC has rules and limitations on cables and cable lengths. The two lengths provided in your kit are the FCC approved minimum lengths for the kit.

If there is not cell coverage where we are at, but we can point to a pole that has coverage, can we place a booster at the 1st location and two boosters (one antenna pointing back to the 1st antenna and the second antenna to the cell tower) at 2nd location (mesh)?

We do not recommend our systems if you cannot make a call directly outside of the building. Daisy chaining is not recommended either, as our boosters are not rated for outside use. The boosters must be in a temperature controlled environment.

Pros and cons of 360 deg antenna and directional antenna? Is lighting arrestor and surge protector included in kit? Cable lengths?

The directional antenna is a higher gain antenna. We recommend using the antenna that comes with the kit. The lightning surge protector is sold separately. The cable lengths in the Connect 4G-X are 65 feet and 70 feet.

What is the minimum signal level that your booster will operate. I am receiving -110db. To -118 dB at home on my iPhone 6S. Very unreliable connection.

The typical cut off point for our booster is -105 from outside. We would want to ensure that the readings you took were outside, and were on 3G signal. You can read more about readings in decibels here and what they mean: https://www.signalbooster.com/blogs/news/how-to-measure-signal-strength-in-decibels-on-your-cell-phone

Can I paint the Wide Band Directional Antenna (314411-40075)? I would like to paint it a camouflage color so it is less visible.

You are welcome to paint the antenna, as long as the paint is non metallic.

Will I get a stronger signal if I shorten the cable between the amplifier and the internal antenna? Is there a minimum distance between the amplifier and the internal antenna?

There is a chance that shortening the cable length can help increase your inside coverage range, though typically you would see the best change when shortening the cabling on the outdoor antenna side. The FCC does have rules and regulations on what lengths of cable you can use with this kit. The FCC minimum cable lengths are the ones provided in the kit, therefore, it is not compliant to shorten these lengths of cable.

I have a 1 story house with a finished basement, I have LTE upstairs and 1x in the basement, would this product improve my signal in the basement to LTE? Where should I place the booster, upstairs or down?

The amount of coverage, and what networks we can cover will largely depend on the signal strength we see outside. Typically you will want to place the booster in an area you want the most coverage in.

I just moved to a 61 acre farm and cell service is just not here. In the yard you might get a bar. We have two homes on the farm. What product is the one for me or is there anything we can do?

If you are able to make and keep calls from an external antenna location, the signal booster will work. The amount of coverage inside will be determined by the starting signal. If not, it will not work. We have an article here showing how to accurately measure signal strength: https://www.signalbooster.com/blogs/news/how-to-measure-signal-strength-in-decibels-on-your-cell-phone

I have a cabin in a remote area and even no electricity. I presently use a phone with an outside antenna that plugs into the back of my phone, that phone is failing I want to upgrade but need a booster that operates off 12v. Is such a signal booster available?

Many of our home boosters use AC cords, as they are not allowed to be used while in motion. Often times, using 12V might assume the boosters are being used in vehicles. However, we do have 12V cords you can purchase separately to use in stationary 12V situations.

Will this work for our home in the Adirondacks that currently does not get cell phone service?

Yes, if there is signal outside your home. However, if there is no usable service outside the home, we do not recommend our products because they will not work. As a rule, if you are not able to make and keep calls outside the home, our signal boosters will not work for your situation.

I installed this booster in a central area of a small office building. About 30 feet from the inside antenna is a smaller Samsung booster that works through verizon was installed for temporary use. Will the WeBoost and Samsung booster work together?

If the Samsung device is much like a jetpack, many will place the jetpack within 4ft of the internal antenna to boost that device. On occasion, some of these cellular devices might compete and create oscillation.

I have Metro PCS and in my house some parts have good coverage and in others I have bad coverage. I like watching Netflix and Youtube - will this fix my problem?

The best way to gauge how well our boosters will work for you, is by taking decibel readings outside. We recommend taking readings on all sides of the home outside. We have an article about this here: https://www.signalbooster.com/blogs/news/how-to-measure-signal-strength-in-decibels-on-your-cell-phone. When you are done taking readings, you can then reach out to us for more detailed recommendations. Weaker the signal outside, the stronger the signal booster kit you will require. "Stronger" meaning larger coverage area its listing would state (example it would state that it boosts signal "up to XXXX square feet"). This Connect 4G-X is the strongest consumer grade signal booster available.

Does this item come with the lightning surge protector and cables for it? If possible just let me know exactly what this item comes with. I found one on eBay that comes with EVERYTHING except for the lightning surge protector.

The Connect 4G-X does not normally come with the lightning surge protector. You would need to purchase that separately in most cases. You can find that here: https://www.signalbooster.com/products/lightning-surge-protector-50-ohms but we also recommend using this jumper cable as well: https://www.signalbooster.com/products/2-surecall-400-coaxial-cable-with-n-male-connector-black-two-feet-coax-cables

Is this truly wireless or do you need cable from outside antenna drilled through house to monitor?

The inside signal is wireless, meaning you don't have to connect to the system to see a boost. However, the cable helps signal travel from the outside antenna in, bypassing radiant barriers, walls, and many other forms of construction that keep signal out.

How many users can this benefit at once? For example, if we have a large gathering at our home in a rural setting, how many will it take before this device is overloaded?

Typically we are not limited on users, however, the tower is usually our limit. The greater signal you have to begin with, the more users the device can support optimally. There is no artificial cap.

We have Verizon, and get a one bar 3G signal. Will this booster improve it? Also, can I put this in my crawl space?

Typically, as long as you are able to make and keep calls at the external antenna location, the booster will work. We like to gauge signal in decibels to be sure our booster will have enough to work with. We recommend placing the booster in a temperature controlled area, with adequate air flow.

I checked signal in test mode outside around the house and it was a dismal 117/120. I have the wilson desktop model and can get as low as -72 if I stand next to the indoor antenna, and can receive and make calls right there. Would the 4GX be any better?

The Home 3G and Home 4G model are meant for 1-2 room coverage areas. In very low signal areas, the weaker the starting signal is, the less inside coverage you will see. The bigger the booster, the more inside coverage you can gain. The Connect 4G-X will provide more coverage.

How does this work in a building with cement walls and cement ceilings. Will the signal still penetrate through them.

Our boosters work in situations like the one you mentioned, because you place an external antenna outside, and the signal will come in to that antenna, through coaxial cable, to the internal antenna. The coax allows the signal to bypass cement ceilings, walls, and other materials that commonly keep signal from entering a building.

Would it be a Overkill to use 4G-X in a small 3 bedroom House?

There are certain situations where a larger booster is needed, to compensate for weak starting outside signal.

What is the Maximum distance between the external antenna and connect 4G box. I mean length of the cable between the two devices.

Typically, we recommend 100 ft or less from the external antenna to the booster. If you extend the cable more than 50 feet, you may need to upgrade your cabling.

If I wanted to cover a 3 floor office building with concrete floors, would I need 3 units with 3 outdoor antenna's, or would I be able to connect 3 indoor antenna's to the same outside antenna? What would you suggest?

If you have good outside signal, you may be able to do three internal antennas to help cover the three floors. However, we want to make sure that the starting signal is enough to support splitting to additional antennas.

Connect 4G-X lights not working anymore. I purchased a home with this unit installed. This booster was purchased almost 4 years ago. It has been working since I purchased the home 2/2021 but then the lights went out... anything I can do to fix it?

Sorry, we're not sure why the lights would have gone out on it. We're assuming it is not providing improved cell reception anymore, near its interior antenna? Please make sure power socket is working by plugging in another appliance power plug to confirm. Please make sure power cord's other end is dust-free, snug-fitted properly in power connector socket opening in the booster. Other than that, has it had any impact, because that can cause damage such as circuitboard electrical circuit disconnect that results in power failure. Unfortunately it is past the 2 yr. warranty period so we cannot replace it under manufacturers warranty either. Replacement seems to be the only option if none of other methods stated above do not get it working. We hope common problems if fixed as suggested above get it working again. Thank you.

Will the Home WeBoost aid considerably while downloading large data files such as video games? Is this product recommended for video game playing enhancement as long as the signal strength is decent with 4G Verizon 2 bars before any boost?

Yes, to both your questions. If you already have 2 bars before any boost inside, that means you should have 5 bars outside which is ideal to enhance indoor coverage to max stated which is 7,500 sq. ft. Based on the circumstances you mention, we think you will be very pleased with this product.