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How To Troubleshoot SureCall Flare, Flare 3.0, and Flare DB+ Signal Boosters

Jun 23, 2020

Watch video below that shows how to trouble-shoot SureCall FlareDB+, Flare 3.0, and SureCall Flare home / office / building cell phone signal boosters. Find out what the LED indicator lights green, yellow, and red indicate about how cellular amplifier is performing and what you can do to improve its performance, if needed.

Above video goes through troubleshooting the SureCall Flare Series signal boosters by explaining all the lights and what they indicate.

There are three lights on the front of your Flare. The power light and two indicator lights, which tell you how the booster is functioning or if it has cut back on its gain or output power.

Power light.

Let us start with the power light. If it is on, your booster is powered up and working. If it is not, you need to plug the booster into power; that us it. Pretty simple.

Left indicator light.

The left indicator light tells you if the booster is utilizing the built-in AGC or automatic gain control. This is a powerful bit of technology that automatically adjusts your booster's output power or gain based on a number of factors in your cellular environment. If the left indicator light is flashing yellow, that just means the booster is self adjusting for Optimal Performance. This is part of normal operation and means your booster is working.

If the light is flashing red, your booster is receiving too strong of an incoming signal, which has caused the booster to shut down. If this happens, you can resolve the issue by relocating outside Omni antenna (75 Ohm) in SureCall Flare kit to a location with weaker signal. If you're using a Yagi antenna (75 Ohm) in case you have SureCall Flare DB+ or Flare 3, aim that antenna away from the tower until the red flashing stops.

Right indicator light.

The right indicator light deals with separation between the Flare booster unit and outside antenna. If the right indicator light is flashing yellow, the system is boosting the signal but at a reduced power level.

If you're happy with your coverage, there's nothing more you need to do. If you would like to increase the coverage area, simply move the outside antenna or Flare booster further apart from one another to improve the booster's performance.

If the right indicator light is flashing red and yellow, the system is experiencing oscillation or feedback and may have shut down on a particular band. It is not currently boosting your signal for that band.

To fix this issue, move the outside antenna and booster further apart from one another. Reset the booster by unplugging it and plugging it back in and then check the lights.

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