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Cell Phone Carrier's One-Stop-Shop Solution to Customer Complaints

Jun 25, 2018

Cell Phone Carrier's One-Stop-Shop Solution to Customer Complaints

In 2018, the Pew Research Center revealed that roughly 95% of Americans own cell phones. Over 77% of this population owns one or more smartphones - a figure that has more than doubled since 2011.

AT&T. Verizon. T-Mobile. Sprint.

Customers today can choose any cell phone carrier they wish. And yet, far too often they scapegoat their provider for lack of service.

Some are so convinced a different cellular carrier could solve their signal issues that they threaten to switch providers. However, they usually realize later that the problem persists despite changing mobile service provider.

In a 2015 report, Consumer Intelligence Research Partners (CIRP) stated that people don't change cell phone companies for reasons relating to customer service. Dropped calls or lack of bars, on the other hand? Now that is a different story.

What Causes Cell Phone Signal Issues?

Cell phone signals, like any other type of radiofrequency waves, are exposed to regular interference. Again, this interference is rarely associated with the cell phone carrier - it is caused by other factors obstructing signals due to laws of Physics.

Say a customer is in a concrete basement, and their call drops off - or maybe another consumer is driving through a mountain pass, and their GPS stops working.

The reasons for this?

  • Distance from the cell tower.

Think about your FM radio. If you stray far from the signal source, the signal will weaken considerably. The same applies to your cell phone signal if you move too far from the nearest cell tower.

  • Terrain & tall structures.

Hills, mountains, and other terrain as well as tall buildings can interfere with your cell signal. If there's higher ground between your phone and the tower, interference will likely ensue.

  • Vegetation.

Those who live in wooded areas might not realize that their signal issues are literally right in front of them, in the form of trees and shrubbery. Vegetation can absorb cellular signals and cause interference as a result.

  • Building materials & interior obstructions.

In urban areas, building materials like glass, drywall, and metal can deflect or hinder cellular signals. And this isn't limited to buildings, as structures like bridges, parking garages, and overpasses can cause interference as well. Interior obstructions ranging from other electronics to clutter can also distort or otherwise block radiofrequency waves.

  • Weather.

Atmospheric conditions like rain or fog can disrupt your cellphone coverage as well.

And since customers can't blame their cell phone carrier for the weather (we certainly hope they wouldn't try!), they should note that switching providers will almost definitely leave them facing the same exact challenges.

Fortunately, there's a solution to their signal problems.

One-Stop-Shop Solution to Customer Complaints.

Carriers, you are not causing your customers' weak signals. The causes are mainly the laws of Physics: A) Housing construction materials & vehicle glass/ metal that blocks the cell signals which carriers cannot do anything about. B) Distance from cell towers because USA is a very big country and erecting cell towers everywhere across the country for providing cell signal saturation everywhere including remote rural areas is just not possible.

Given the sheer number of cell phone users in United States, providers, in an effort to drive customer loyalty, can help consumers put an end to their signal struggles (which, we cannot reiterate enough, are usually unrelated to your company) by referring them to We have a track record of helping resolve indoor and in-vehicle cellular coverage problems very effectively with products such as bidirectional amplifiers (BDAs) and active distributed antenna systems (DAS).

A cell phone signal booster can make all the difference. Our boosters are equipped to amplify any 3G or 4G LTE signal up to 32 times its current strength, and then rebroadcast it throughout a given space. There's no need for Wifi, as our devices run off existing weak signals.

At, our aim—and motto, for that matter - is to meet your signal-boosting equipment needs in a timely manner. Members of our certified, licensed, bonded, and insured team will help install commercial kits across the U.S. and Canada. In addition, top ratings on credible third-party marketplaces like Amazon reflect our core business values: great customer service and efficient delivery.

So say goodbye to limited bars and poor coverage. Instead, cell phone carriers can give their customers the cell phone signal-boosting solutions they deserve with our broad range of products:

  • Signal Boosters for Homes & Offices:

Flare or Home 4G.

These entry-level signal enhancing solutions are ideal for single-person or home offices, apartments, and smaller houses (about one to two rooms) based on the building materials, interior furnishings, and quality of the outside signal. They boost voice, text messages, and both 3G and 4G LTE data. Customers can expect up to +60 dB gain.

Fusion4Home or Connect 4G.

With these signal boosters, performance and price come together to boost coverage throughout your medium size home or office (generally 2,000 to 3,000 square feet, or up to 5,000 square feet in ideal conditions). Those in remote areas should expect slightly less of a boost, but a substantial improvement nonetheless.

They promote clear talk, instant text messages, and fast 3G and 4G LTE data. Customers can expect up to +65 dB gain.

Fusion 5s or Connect 4G-X.

These signal boosters knocks it out of the park. If your customers are looking for a powerful signal that can cover a large home - think 3,500 to 5,000 square feet, potentially going up to 7,500 square feet, direct them to this product. These're permanent indoor cellular coverage improvement solutions for customers in extremely remote areas or in large homes and buildings that require extensive coverage. They enhance talk, text, and both 3G and 4G LTE data. Customers can expect up to +70 dB gain.

  • Signal Boosters for Commercial Buildings:

Fusion5X 2.0 or Pro 70.

Looking to boost the cell signal inside medium size commercial building? Consider entry level commercial signal boosters listed above. While coverage areas vary widely with these kits based on system design, antenna configurations/kitting, and outside signal strength, they roughly offer between 15,000 to 20,000 square feet of spot coverage in priority locations. Dropped calls, dead zones, and poor voice and data quality will no longer be an issue. They extend in-building wireless coverage (IBW coverage) for clear cell talk, instant text messages, and fast 3G and 4G LTE data. Customers can expect up to +70 dB gain.

  • Signal Boosters for Cars, Trucks, RVs:

FusionTrek or Drive Sleek.

With these single booster kits, you can boost single cell device conveniently in or on a cell phone cradle holder. Prevent struggling during spotty service areas when driving on the road. They amplifies the signal of just one phone or mifi device that fits in the cradle at a time, but there's an added bonus: It doubles as a dash mount! The cellphone or cellular device must be in the cradle to enjoy the maximum signal boost. They boost talk, text, and both 3G and 4G LTE data. Customers can expect up to +23 dB gain.

Fusion2Go 3.0 or Drive 4G-X.

Enjoy optimal city or rural and remote area driving with these two cell phone booster kits for cars, minivans, trucks and SUVs. They boast solid cell phone signal-boosting abilities in romete rural areas. They can amplify the signals of up to four cellular devices simultaneously, while their inside antenna can broadcast an arm's length in any direction. This translates to full coverage throughout your sedan or SUV! They boost signals for clear talking, real time text messaging, and fastest 3G and 4G LTE data speeds. Customers can expect up to +50 dB gain.

Fusion2Go 3.0 RV or Drive 4G-X RV.

Long-distance RV drivers, these kits feature a large area signal-boosting capacity like you have never seen before! Fusion2Go 3.0 RV has an amplifier built-in whip antenna that is omnidirectional largest in-rv cell coverage. Drive 4G-X RV has a convenient desktop antenna such that it simultaneously boosts reception of all cell devices around the table such as cell phones, mobile-connected laptops, etc. They havw twice the uplink power of comparable signal boosters, which translates to as much as 60% more reach to the cell tower. If you’re going somewhere remote, you will want to take one of these signal boosters with you for sure calling when needed(!) Improved reception also translates to quick text messaging and fastest 4G LTE wireless data transfers for lightning fast Internet uploads and downloads using your 4G LTE mobile devices. Customers can expect up to +50 dB gain.


USA cell service carriers: Reduce Churn and increase average revenue per user (ARP) by recommending our cell phone signal boosters listed above to those customers that have cell reception issues when using your cell service inside their homes, offices, apartments, buildings or when driving in certain areas where reception gets weak due to factors listed at beginning.

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  • This article is a good response to the people who say why should we need cell phone boosters due to poor signals? Why can’t the cell phone providers or cell phone manufacturers fix the problem? There are some good reasons here such as the inescapable factors of weather and terrain as well as the current inability to put in enough cell phone towers.

    Scott T. Levy on
  • Do these factors really affect cell phone reception that much? Sometimes I think the cell phone carriers are collaborating to limit the effectiveness of phones so people keep upgrading. If vegetation affects cell phone signals, why doesn’t it affect radio signals too? I don’t know, I’m skeptical about these claims. As for cell phone boosters, if they work that well, you wouldn’t have to upgrade your phone to improve the service, would you? I know cell phone users are worried about other things too like cell phone identity theft because they fear the consequences of unauthorized porting of their cell phone number. Cell phones are helpful, but they can be a hassle too.

    Dexter H. Evans on
  • You wouldn’t think that so many factors can disrupt your cell phone’s ability to stay connected or download data fast. This helpful article shows why more people are getting interior cell phone signal boosters to help take a weak signal and strengthen it, making for clear calls, reduced dropped calls, and fast data downloads. The days of hoping the next phone upgrade will mean faster speeds is over because you can get an interior cell phone booster and watch it charge up your existing phone (or phones). Everyone in your home with a cell phone will be thrilled with their phones’ new power after the cell phone booster goes into action.

    Pete Simpson on
  • Thank you, thank you, thank you. So happy to finally read this. I’ve been telling people for years that it’s not the carriers, but the signals. Sure, some carriers are better than others (and some worse than others). What it all comes down to is you get your cell phone signal from a cell phone tower. However, there are many fiendish things out there interfering with your signal, weakening it until the strong signal that started at the cell tower is now a pale shell of itself. That’s where cell phone signal boosters come in handy. They take the weak, beat-up signal and give it a boost (hence the name cell phone signal booster), making it capable of doing its job well for you. So the next time you’re thinking it’s the carrier, it’s not—it’s the stuff between your phone and the tower. The best fix is a cell phone booster as people will tell you.

    Seth Collins on

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